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Extend­ed Sup­port for Alpine Lin­ux

Ensur­ing Secu­ri­ty and Sta­bil­i­ty for Your Lega­cy Alpine Deploy­ments

Our Offer­ing

Ensure the con­tin­ued secu­ri­ty and sta­bil­i­ty of your Alpine Lin­ux sys­tems with our com­pre­hen­sive Extend­ed Sup­port (ES) ser­vice. With CVE mon­i­tor­ing, patch back­port­ing, secu­ri­ty advi­sories, and SLA-backed sup­port, we help you main­tain your lega­cy infra­struc­ture secure­ly and reli­ably.

Prod­uct Name(s)

  • Tier 1 — Essen­tial
  • Tier 2 — Stan­dard
  • Tier 3 — Enter­prise

End-of-Life Sup­port

As Alpine Lin­ux releas­es approach their offi­cial End-of-Life (EOL), enter­pris­es must han­dle the chal­lenges of secu­ri­ty, patch­ing, and com­pli­ance inde­pen­dent­ly. Con­tau­ro spe­cial­izes in Extend­ed Sup­port for lega­cy sys­tems, enabling secure oper­a­tions beyond the upstream life­cy­cle.

With our Extend­ed Sup­port (ES) plans, you can con­tin­ue using Alpine Lin­ux beyond its offi­cial life­cy­cle, with con­fi­dence that your sys­tems remain pro­tect­ed and com­pli­ant.

Get Start­ed Today

Scope of Extend­ed Sup­port Ser­vices

Our Extend­ed Sup­port ser­vice for Alpine Lin­ux releas­es focus­es on long-term sta­bil­i­ty and time­ly patch­ing. Our ser­vices include com­pre­hen­sive mon­i­tor­ing, patch­ing, and ongo­ing secu­ri­ty man­age­ment.

Vul­ner­a­bil­i­ty Mon­i­tor­ing & Triage
  • Con­tin­u­ous CVE mon­i­tor­ing (NVD, Alpine SecDB, upstream repos, etc.)
  • CVE impact assess­ment for your sup­port­ed Alpine Version(s)
  • Sever­i­ty clas­si­fi­ca­tion: Crit­i­cal, High, Medi­um, Low
  • Pri­or­i­tized patch­ing queue based on sever­i­ty

Secu­ri­ty Fix­es & Patch Back­ports
  • Time­ly back­port­ing and pack­ag­ing of Crit­i­cal and High CVEs (cov­er­age varies by tier)
  • Patch­es are pub­lished as GPG-signed APKs via a secure, main­tained repos­i­to­ry
  • Rejec­tion of non-applic­a­ble CVEs includ­ed (e.g. false pos­i­tives)

Secu­ri­ty Advi­sories & Report­ing
  • Month­ly secu­ri­ty sum­maries for applic­a­ble CVEs and pack­ages
  • Option­al quar­ter­ly secu­ri­ty reports (includ­ed in Tier 3)
  • Real-time noti­fi­ca­tions for new­ly dis­closed vul­ner­a­bil­i­ties and res­o­lu­tion sta­tus
 
Sup­port Hours Includ­ed
  • Tier 1 — Essen­tial: Up to 5 hours of gen­er­al sup­port per month, focused on secu­ri­ty inquiries.
  • Tier 2 — Stan­dard: Up to 10 hours of sup­port per month, cov­er­ing secu­ri­ty-relat­ed issues and basic trou­bleshoot­ing.
  • Tier 3 — Enter­prise: Up to 20 hours of sup­port per month, pro­vid­ing in-depth cov­er­age of both secu­ri­ty-relat­ed and non-secu­ri­ty-relat­ed inquiries.
  • Al Tiers: Pre­paid sup­port hour blocks are avail­able at dis­count­ed rates for ongo­ing sup­port needs.

Cus­tomer SLAs
  • Defined response and res­o­lu­tion times based on your cho­sen sup­port tier
  • Mul­ti­ple com­mu­ni­ca­tion chan­nels, includ­ing email, tick­et­ing por­tal, Slack and phone
  • Esca­la­tion pro­ce­dures to ensure that crit­i­cal issues are prompt­ly han­dled

 

Get Start­ed Today

Tai­lored Sup­port for Your Busi­ness Needs

At Con­tau­ro, we under­stand that every busi­ness has unique require­ments when it comes to extend­ed sup­port for EOL Alpine Lin­ux releas­es. Our ser­vice offer­ing is ful­ly adapt­able to meet your spe­cif­ic needs, ensur­ing you get the lev­el of sup­port and cov­er­age you require.

Con­sid­er the fol­low­ing key fac­tors to help us rec­om­mend the best plan for your orga­ni­za­tion.

  • Alpine Lin­ux Ver­sion & Age: We pro­vide extend­ed sup­port for Alpine Lin­ux releas­es that have reached their End-of-Life (EOL), typ­i­cal­ly with­in a two-year win­dow from their End-of-Sup­port (EOS) date. If your release is old­er than this, we’ll guide you on the most cost-effec­tive approach, which may include upgrad­ing to a new­er sup­port­ed ver­sion.

  • Scope of Sup­port: Does your orga­ni­za­tion need sup­port for the core Alpine Lin­ux pack­ages (main repos­i­to­ry), or do you also require com­pre­hen­sive cov­er­age of com­mu­ni­ty and third-par­ty pack­ages? Let us know your envi­ron­ment, and we’ll tai­lor our sup­port accord­ing­ly.

  • CVE Cov­er­age & Secu­ri­ty: Do you need cov­er­age for only crit­i­cal and high-sever­i­ty CVEs, or would you pre­fer to also address medi­um and low-sever­i­ty vul­ner­a­bil­i­ties? Our tiers pro­vide flex­i­bil­i­ty in sever­i­ty cov­er­age to suit your secu­ri­ty needs.

  • Ser­vice Lev­el Agree­ments (SLAs): Depend­ing on your oper­a­tional demands, you may require dif­fer­ent SLA response times. We offer vary­ing sup­port hours and res­o­lu­tions, from busi­ness-hours sup­port to 24/7 assis­tance. Choose the lev­el of respon­sive­ness your busi­ness needs.

  • Team Size and Sup­port Hours: Larg­er teams may need addi­tion­al sup­port beyond basic main­te­nance. Our Enter­prise tier offers more com­pre­hen­sive cov­er­age with ded­i­cat­ed engi­neers and high­er sup­port hours, ensur­ing fast and effi­cient res­o­lu­tion of issues.

  • Dura­tion of Sup­port: Extend­ed com­mit­ments offer not only long-term sta­bil­i­ty but also cost sav­ings. We offer mul­ti-year con­tracts that ensure your sys­tems remain secure and sup­port­ed for years to come.

Get Start­ed Today

Tai­lored Sup­port Plan for Every Busi­ness

We offer three tiers, designed to fit dif­fer­ent secu­ri­ty require­ments, bud­gets, and oper­a­tional demands.

Tier 1 — Essen­tialTier 2 — Stan­dardTier 3 — Enter­prise
Month­ly fee (CHF)4,5006,50012,000
Includ­ed sup­port hours per month51020
Addi­tion­al hours rate (CHF)220200180
CVE sever­i­ty cov­er­ageCrit­i­cal onlyCrit­i­cal, HighCrit­i­cal, High, Medi­um
Sup­port­ed Alpine Lin­ux releas­es1 EOL ver­sion2 EOL ver­sions3 EOL ver­sions
Repo cov­er­ageFull main/Full main/Full main/ + cus­tom
Includ­ed extra pack­agesNoneNone20 pack­ages
Sup­port­ed archi­tec­turesx86_64x86_64, aarch64x86_64, aarch64, armv7
Pri­vate APK repos­i­to­ryNoNoYes
Sup­port hoursMon-Fri 09:00–17:00Mon-Fri 08:00–18:0024/7
Sup­port chan­nelsTick­et, E‑MailTick­et, E‑Mail, SlackTick­et, E‑Mail, Slack, Phone
Ded­i­cat­ed Account Man­ag­erNoNoYes
SLA res­o­lu­tion timeCrit­i­cal: 72 hours
High: Eval­u­at­ed, best effort only
Medi­um: Not guar­an­teed
Low: Not includ­ed		Crit­i­cal: 48 hours
High: 5 busi­ness days
Medi­um: Eval­u­at­ed, best effort only
Low: Not includ­ed		Crit­i­cal: 24 hours (24/7)
High: 4 busi­ness days
Medi­um: 7 busi­ness days
Low: Eval­u­at­ed, best effort only
All prices excl. VAT
 
Terms & Con­di­tions
  • All prices are quot­ed in CHF, exclu­sive of tax­es
  • Min­i­mum com­mit­ment: 12 months
  • Pay­ment is due annu­al­ly in advance
  • SLAs apply to in-scope pack­ages unless oth­er­wise agreed

 

Mul­ti-Year Dis­counts
  • 2‑Year Con­tract: 5% dis­count
  • 3‑Year Con­tract: 10% dis­count
Request an Offer

Enhance Your Sup­port Plan with Option­al Add-On Ser­vices

For busi­ness­es that need addi­tion­al ser­vices beyond the scope of their sup­port plan, we offer add-on ser­vices that can be pur­chased on-demand. These are ide­al for clients who want to enhance their sup­port pack­age or need one-off ser­vices.

Add-On Ser­vicePrice per month (CHF)Details
Addi­tion­al Alpine ReleaseCHF 1,200Sup­port for addi­tion­al EOL Alpine Release, pro­vid­ing patch back­ports and secu­ri­ty updates.
Cur­rent Alpine ReleaseCHF 1,500Extend­ed sup­port for active­ly main­tained Alpine Lin­ux releas­es, ensur­ing con­tin­ued patch­ing and secu­ri­ty cov­er­age beyond the offi­cial life­cy­cle, with defined response and res­o­lu­tion times.
Addi­tion­al Archi­tec­tureCHF 750Sup­port for addi­tion­al hard­ware archi­tec­tures with ongo­ing patch back­port­ing and vul­ner­a­bil­i­ty mon­i­tor­ing.
Com­mu­ni­ty Repos­i­to­ry Cov­er­ageCus­tomSup­port for the full Alpine Lin­ux com­mu­ni­ty repos­i­to­ry with secu­ri­ty updates and patch­es.
Addi­tion­al Pack­agesCHF 800 per 10 pack­agesSup­port for extra Alpine pack­ages out­side the main repos­i­to­ry, includ­ing vul­ner­a­bil­i­ty mon­i­tor­ing, patch­ing, and back­port­ing.
Ker­nel Patch ReviewStart­ing at CHF 1,250Ker­nel vul­ner­a­bil­i­ty triage, patch devel­op­ment, and test­ing to ensure secu­ri­ty at the core of your Lin­ux sys­tems.
CI Inte­gra­tion Con­sult­ingCHF 4,000 (one-time)Con­sult­ing to inte­grate patch streams into your CI/CD pipeline, automat­ing the test­ing and deploy­ment of secu­ri­ty patch­es.
All prices excl. VAT
Request an Add-On Ser­vice

Which Plan is Right for You?

Essen­tial:
Ide­al for small busi­ness­es or projects with a lim­it­ed attack sur­face. If you need basic pro­tec­tion against crit­i­cal vul­ner­a­bil­i­ties on a sin­gle Alpine Lin­ux EOL ver­sion with lim­it­ed sup­port hours, this is a cost-effec­tive choice.

Stan­dard:
Best suit­ed for grow­ing com­pa­nies or mid-sized busi­ness­es need­ing wider vul­ner­a­bil­i­ty cov­er­age and sup­port for mul­ti­ple EOL ver­sions. Faster response times ensure quick mit­i­ga­tion of high-risk issues.

Enter­prise:
Designed for large enter­pris­es, ser­vice providers, or orga­ni­za­tions with com­plex, mul­ti-archi­tec­ture envi­ron­ments. You get com­pre­hen­sive CVE cov­er­age (includ­ing medi­um sever­i­ty), mul­ti­ple EOL ver­sions, the most sup­port hours, addi­tion­al pack­age sup­port, and full SLAs with 24/7 sup­port.

Get In Touch

Onboard­ing Process

Our onboard­ing process is designed to ensure a smooth tran­si­tion to Extend­ed Sup­port with clear phas­es and deliv­er­ables.

  • Week 1: Kick­off & Onboard­ing
  • Week 2: CVE Assess­ment & Base­line
  • Week 3: APK Repos­i­to­ry Set­up
  • Week 4: Start ongo­ing sup­port

Why Choose Con­tau­ro?

We pro­vide reli­able, long-term sup­port for Alpine Lin­ux sys­tems, ensur­ing secu­ri­ty and com­pli­ance beyond the offi­cial life­cy­cle. Here’s why Con­tau­ro stands out:

Tai­lored Sup­port Plans: Flex­i­ble options for essen­tial, stan­dard, or enter­prise-grade sup­port, with addi­tion­al add-ons as need­ed.

Proac­tive Patch Back­port­ing: Time­ly back­port­ing of  secu­ri­ty patch­es to keep your sys­tems pro­tect­ed.

Clear Secu­ri­ty Focus: Con­tin­u­ous CVE mon­i­tor­ing and pri­or­i­tized patch­ing to address emerg­ing threats.

Expe­ri­enced Engi­neers: Our secu­ri­ty spe­cial­ists ensure your sys­tems are always up-to-date and secure.

Scal­able & Flex­i­ble: Sup­port plans that grow with your needs, from small busi­ness­es to large enter­pris­es.

Clear, Pre­dictable Costs: Trans­par­ent pric­ing with mul­ti-year dis­counts and cus­tomiz­able add-ons.

Get In Touch

Fre­quent­ly Asked Ques­tions (FAQs)

Q: What ver­sions of Alpine Lin­ux do you sup­port?
A: We sup­port End-of-Life Alpine ver­sions start­ing from one up to three ver­sions, depend­ing on your plan. You can also add sup­port for cur­rent Alpine ver­sions as an add-on.

Q: What archi­tec­tures are cov­ered?
A: We sup­port x86_64 and aarch64 archi­tec­tures in our plans. armv7 sup­port is avail­able with the Enter­prise tier.

Q: What is cov­ered by the sup­port hours?
A: Sup­port hours are intend­ed for cus­tomer inquiries regard­ing secu­ri­ty issues, trou­bleshoot­ing, guid­ance on extend­ed sup­port, and oth­er requests out­side rou­tine patch­ing tasks. If you need more exten­sive work or ongo­ing con­sul­ta­tions, addi­tion­al hours can be pur­chased.

Q: How do you han­dle vul­ner­a­bil­i­ties with dif­fer­ent sever­i­ty lev­els?
A: Our cov­er­age depends on your tier: Essen­tial cov­ers crit­i­cal issues, Stan­dard adds high sever­i­ty, and Enter­prise includes medi­um sever­i­ty as well.

Q: Can I add more Alpine ver­sions or pack­ages lat­er?
A: Yes, we offer flex­i­ble add-ons for addi­tion­al ver­sions and pack­ages.

Get Start­ed Today!

Con­tact us to dis­cuss your require­ments and choose the best Lin­ux sup­port plan for your busi­ness. We’re here to help you suc­ceed.

Phone: +41 41 760 00 20
E‑Mail: info@contauro.com

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Contact

Phone: +41 41 760 00 20
E-Mail: info@contauro.com

Address

Contauro AG
Industriestrasse 24
6300 Zug
Switzerland

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