Competence – Excellence – Individuality

Integrity – Passion – Result-orientation

We commit

We provide execution, outcome and success – not only consulting

The wrong organisation cannot implement the right strategy

Measure – target – deliver

You bring the «what» – we bring the «how»

Your business requirements – our business solution

New day – new challenge

New challenge – new solution

Com­mer­cial Sup­port

Flex­i­ble and cost-effec­tive busi­ness ser­vices and enter­prise sup­port for Lin­ux and open source appli­ca­tions

Lin­ux Sup­port Plans

Enter­prise sup­port for your full open source stack, from infra­struc­ture to appli­ca­tions.

Prod­uct Name(s)

  • Pre­paid Ser­vice Hours
  • Bronze Sup­port Plan
  • Sil­ver Sup­port Plan
  • Gold Sup­port Plan
  • Plat­inum Sup­port Plan

Choose from our Pre­paid Ser­vice Hours or Com­pre­hen­sive Sup­port Plans

We offer busi­ness ser­vices and enter­prise sup­port for Alpine Lin­ux and open-source appli­ca­tions includ­ing vir­tu­al­iza­tion stack and con­tain­ers. The scope of our com­mer­cial sup­port plans is lim­it­ed to our own Prod­uct Port­fo­lio. In oth­er words, we only sup­port what we know. For oth­er requests, there is no guar­an­tee of res­o­lu­tion, nei­ther implied nor explic­it. We reserve our right to involve our tech­nol­o­gy part­ners as required.

We oper­ate IT infra­struc­tures as well accord­ing to the lat­est indus­try stan­dards, auto­mat­ed, high­ly avail­able and secure. We mon­i­tor your sys­tems, report immi­nent prob­lems or rec­ti­fy them imme­di­ate­ly — and if a migra­tion is required, we are there for you from the ini­tial assess­ment to imple­men­ta­tion.

We offer sev­er­al sup­port plans accord­ing to your needs as well as pre­paid sup­port hours out­side the sup­port plans.

Get Start­ed Today

Sup­port Chan­nels

Our pri­ma­ry sup­port chan­nel is the tick­et sys­tem avail­able at https://helpdesk.contauro.com

Please always open a tick­et before using any oth­er chan­nel. This helps us cen­tral­iz­ing infor­ma­tion in a sin­gle source of truth to sup­port you effi­cient­ly

In addi­tion, you can always reach our experts by e‑mail on helpdesk@contauro.com

Gen­er­al phone sup­port is avail­able at +41 (0)41 760 00 20 dur­ing office hours. The phone num­ber for our 7/24 sup­port is com­mu­ni­cat­ed sep­a­rate­ly.

High­er SLA lev­els have an assigned, ded­i­cat­ed Account Man­ag­er to pro­vide per­son­al con­tact ensur­ing a high­er lev­el of atten­tion.

Sup­port Avail­abil­i­ty

Office Hours
Mon — Fri from 09:00 to 18:00 CET / CEST
(exclud­ing pub­lic hol­i­days in the can­ton of Zug, Switzer­land)

24/7
Mon — Sun from 00:00 to 24:00

Get the Best Val­ue with Pre­paid Ser­vice Hours

If you need flex­i­ble sup­port on-demand, our Pre­paid Ser­vice Hours offer­ing allows you to pur­chase hours in bulk at a dis­count­ed rate. Save more as you scale your sup­port needs. The more hours you pur­chase, the bet­ter the rate you’ll receive.

Per­fect for busi­ness­es that require occa­sion­al sup­port or have unpre­dictable needs. You can pur­chase sup­port hours in any incre­ment and use them as need­ed.

Sup­port HoursHourly RateTotal PriceDis­count (%)
1CHF 220CHF 2200%
20CHF 200CHF 4,0009%
40CHF 180CHF 7,20018%
80CHF 160CHF 12,80027%
120CHF 150CHF 18,00032%
240CHF 140CHF 33,60036%
All prices excl. VAT

Your Ben­e­fits
  • Flex­i­ble: Use the hours as you need across a wide range of Lin­ux sup­port ser­vices.
  • Vol­ume Dis­counts: Larg­er blocks of hours come with sig­nif­i­cant dis­counts, mak­ing our ser­vices more cost-effec­tive for long-term projects.
Con­tact Us to Pur­chase Hours

Com­pre­hen­sive Sup­port Plans for Your Busi­ness

If your busi­ness needs ongo­ing sup­port with pre­dictable costs, our Sup­port Plans offer just what you need. From occa­sion­al trou­bleshoot­ing to 24/7 pri­or­i­ty sup­port, we’ve got you cov­ered.

Bronze SLASil­ver SLAGold SLAPlat­inum SLA
Month­ly fee (CHF)1,5003,0005,00010,000
Includ­ed ser­vice hours per month10204080
Addi­tion­al hours rate (CHF)220200180160
Sup­port hoursMon-Fri 09:00–17:00Mon-Fri 08:00–18:0024/724/7
Response time4 hours3 hours2 hours1 hour
Sup­port chan­nelsTick­et, E‑MailTick­et, E‑Mail, PhoneTick­et, E‑Mail, PhoneTick­et, E‑Mail, Phone
Ded­i­cat­ed account man­ag­erNoNoYesYes
Key fea­tures
  • Email sup­port with­in 4 hours dur­ing stan­dard busi­ness hours
  • 10 hours of sup­port per month
  • Basic sys­tem health checks
  • Email & Phone sup­port with 3‑hour response and extend­ed sup­port hours
  • Proac­tive sys­tem health checks
  • 20 hours of sup­port
  • Minor updates & trou­bleshoot­ing
  • 24/7 sup­port via email, phone & remote assis­tance
  • Proac­tive soft­ware & secu­ri­ty updates
  • 40 hours of sup­port
  • Per­for­mance mon­i­tor­ing & alerts
  • Reg­u­lar secu­ri­ty patch­ing
  • Account man­ag­er
  • Ded­i­cat­ed sup­port with fast response times (1 hour)
  • 24/7 pri­or­i­ty sup­port
  • Full sys­tem mon­i­tor­ing
  • 80 hours of sup­port
  • Proac­tive issue detec­tion and res­o­lu­tion
  • Account man­ag­er
Tar­get clientSmall busi­ness­es with occa­sion­al Lin­ux sup­port needsGrow­ing busi­ness­es with reg­u­lar sup­port needsMid-sized com­pa­nies or those with crit­i­cal infra­struc­tureEnter­pris­es with mis­sion-crit­i­cal Lin­ux envi­ron­ments
All prices excl. VAT

Your Ben­e­fits
  • Pri­or­i­ty Response: High­er-tier clients receive faster response times and pri­or­i­ty ser­vice.
  • Month­ly Main­te­nance: Ongo­ing health checks and reg­u­lar updates to ensure your Lin­ux sys­tems are run­ning opti­mal­ly.
  • Proac­tive Mon­i­tor­ing: Con­stant mon­i­tor­ing and auto­mat­ed alerts for poten­tial issues.
Sign Up for a Sup­port Plan

Enhance Your Sup­port with Option­al Add-On Ser­vices

For busi­ness­es that need addi­tion­al ser­vices beyond the scope of their sup­port plan, we offer add-on ser­vices that can be pur­chased on-demand. These are ide­al for clients who want to enhance their sup­port pack­age or need one-off ser­vices.

Add-On Ser­vicePrice (CHF)Details
Proac­tive Sys­tem Mon­i­tor­ing800/month24/7 sys­tem mon­i­tor­ing to detect issues in real time, proac-tive alerts for per­for­mance degra­da­tion, secu­ri­ty vul­ner­a­bil­i­ties, etc.
Health Check1,000/assessmentA full review of the system’s health, per­for­mance, secu­ri­ty, and sta­bil­i­ty. Includes a report and rec­om­men­da­tions. Pric­ing is for one sin­gle serv­er or VM.
Emer­gency After-Hours Sup­port300/hourEmer­gency sup­port out­side reg­u­lar busi­ness hours (after 6pm or on week­ends). Response with­in 1 hour.
Con­sul­ta­tion & Train­ing250/hourLin­ux sys­tem admin­is­tra­tion train­ing or con­sult­ing on best prac­tices for secu­ri­ty, per­for­mance, or archi­tec­ture.
SLA with Guar­an­teed Response Time1,500/monthAdd-on ser­vice that guar­an­tees response with­in 1 hour for crit­i­cal issues, pri­or­i­tized over all oth­er requests.
On-Site Sup­port1,600/dayOn-site trou­bleshoot­ing and sup­port. Trav­el and accom­mo­da­tion are extra if applic­a­ble.
Secu­ri­ty Audits1,500/assessmentFull secu­ri­ty audit to iden­ti­fy vul­ner­a­bil­i­ties, patch man­age­ment rec­om­men­da­tions, and threat mit­i­ga­tion strate­gies. Pric­ing is for one sin­gle serv­er or VM.
All prices excl. VAT
Request an Add-On Ser­vice

Which Plan is Right for Your?

Occa­sion­al Sup­port:
If your needs are occa­sion­al or project-based, our Pre­paid Ser­vice Hours offer a flex­i­ble, cost-effec­tive solu­tion.

Reg­u­lar Sup­port:
For busi­ness­es that require con­sis­tent sup­port, our Bronze, Sil­ver, Gold, and Plat­inum Sup­port Plans are per­fect for ensur­ing your sys­tems stay secure and opti­mized.

Crit­i­cal Infra­struc­ture:
If your busi­ness oper­ates in a mis­sion-crit­i­cal envi­ron­ment, our Gold and Plat­inum Sup­port Plans with 24/7 sup­port and guar­an­teed response times will ensure your sys­tems are always run­ning at their best.

Get In Touch

How To Start?

  1. Choose a Plan: Select the sup­port pack­age that best fits your needs.

  2. Con­tact Us: Get in touch with our team to final­ize the details and make your first pur­chase.

  3. Start Using Hours: We will begin sup­port­ing your Lin­ux sys­tems imme­di­ate­ly once pay­ment is received.

  4. Reg­u­lar Updates: Enjoy proac­tive health checks, sup­port, and ongo­ing improve­ments to your sys­tems.

Why Choose Con­tau­ro for Your Lin­ux Sup­port?

We under­stand the impor­tance of a smooth, secure IT envi­ron­ment. Our team of cer­ti­fied Lin­ux experts is here to help your busi­ness thrive, offer­ing:

Flex­i­ble Sup­port Options: Choose between pre­paid ser­vice hours or com­pre­hen­sive sup­port plans.

Scal­able Plans: Choose the plan that suits your busi­ness, from small star­tups to large enter­pris­es.

Expe­ri­enced Team: Our cer­ti­fied Lin­ux experts are ready to sup­port and advise your team on all Lin­ux-relat­ed issues.

Pre­dictable Costs: With a sup­port plan, you will know exact­ly what your month­ly costs will be.

Proac­tive Mon­i­tor­ing: Min­i­mize down­time and avoid sur­pris­es with 24/7 mon­i­tor­ing.

Get In Touch

Client Tes­ti­mo­ni­als

“Con­tau­ro helped us stream­line our serv­er main­te­nance and reduce down­time by 40%. Their proac­tive sup­port is invalu­able.” — Client Name, Finan­i­cal Indus­try

“We’ve been using the gold sup­port plan for over a year now, and the flex­i­bil­i­ty and cost sav­ings have been out­stand­ing.” — Client Name, IT Secu­ri­ty Indus­try

Fre­quent­ly Asked Ques­tions (FAQs)

How do I pur­chase pre­paid ser­vice hours?

Sim­ply con­tact us with the num­ber of hours you would like to pur­chase, and we will send you a pay­ment link. Once pay­ment is received, your hours will be avail­able for use imme­di­ate­ly.

Do I need a con­tract for sup­port plans?

Yes, sup­port plans are sub­ject to a con­tract that out­lines the sup­port terms, pric­ing, and dura­tion. How­ev­er, you can start with a month­ly con­tract that can be renewed based on your needs.

Can I upgrade or down­grade my plan?

Yes, you can change your plan based on your evolv­ing needs. Just con­tact us, and we’ll help you tran­si­tion to the plan that best suits you.

Get Start­ed Today!

Con­tact us to dis­cuss your require­ments and choose the best Lin­ux sup­port plan for your busi­ness. We’re here to help you suc­ceed.

Phone: +41 41 760 00 20
E‑Mail: info@contauro.com

More Infor­ma­tion

Terms of Ser­vice: Pre­paid Ser­vice Hours

Quicklinks
Contact

Phone: +41 41 760 00 20
E-Mail: info@contauro.com

Address

Contauro AG
Industriestrasse 24
6300 Zug
Switzerland

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